Cloud Telephony
Cloud Telephony is a modern communication system that lets your business handle calls using the internet instead
of traditional phone lines. It removes the need for PBX hardware and replaces it with a secure cloud platform
offering IVR, call routing, recordings, support tools and complete mobility.
How We Provide the Service
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We set up your business on our hosted telephony platform with IVR, extensions and call flows.
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Time-based, location-based and fallback routing ensures you never miss customer calls.
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Agents can answer calls through IP phones or softphone apps on mobiles and computers.
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We integrate your system with CRM, ticketing and call-tracking tools when required.
How It Works
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Incoming calls hit our secure VoIP server, pass through the IVR and reach the correct agent.
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Agents can take calls from office, home or remote locations using softphones or IP phones.
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Supervisors can monitor, whisper, barge-in or review recordings from the dashboard.
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Scaling, adding agents or changing IVR options takes seconds with no physical setup needed.
Why Businesses Prefer Cloud Telephony
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Scalable system with real-time analytics, call logs, recordings and performance insights.
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Professional IVR and smart routing provide an enterprise-level calling experience.
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Teams can work from anywhere with complete mobility and zero hardware dependency.
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Secure, stable, cost-efficient and backed by round-the-clock support.
